SHIPPING INFO & DELAYS

Shipping fees apply to our products and depend on the weight and number of items you order. Shipping fees start at 3.25€. Occasionally, we offer free shipping during certain periods.

The shipping time varies from one location to the other from one item to the other. Not every product comes from the same supplier, so you may receive many packages for an order containing many items. When shipped, you will receive an email with your tracking information. Our company will not be responsible for your destination country customs delays or charges, or for products held by your local customs laws.

Average Shipping time per countries is as followed:

US, CAN & AU: 7-30 days
Western Europe: 7-30 days
Asia: 7-30 days
Rest of World: 10-45 days.

We will reship free of charge a new item if you did not receive it in 60 days. Please contact our customer service department to organise a new shipment.

* Average shipping times, please note that the shipping time during holidays may take a little longer. All our orders are processed and shipped within 24 to 48 hours, but we do not have any control on customs delays, holidays or on shipping companies’ logistics management. Please note that we are not responsible for countries customs delays.

Once your order has been shipped, you will receive an email including your tracking number for each of the item you ordered. You may receive multiple emails if you ordered different products. The tracking webpage is always specified on this email. Please know that some tracking links won’t send for up to 3 to 5 business days after the package has already shipped.

If you can’t track your order on the provided website try these ones:

1 – https://www.17track.net/en/

2 – https://global.cainiao.com/?lang=en

3 – https://track.aftership.com/

Please note that shipping companies do not update their webpages daily.

If you don’t see any information regarding your package that means it has yet to clear sorting and customs and will update once it has done so.

Sometimes, it can take up to 5 to 10 business days for updates to occur.

All our orders are processed and shipped within 24 to 48 hours, but we do not have any control on customs delays, holidays or on shipping companies’ logistics management.

Please note that countries customs can delay packages by many weeks, and we do not have any control on your local customs laws or delays.

While contacting contact us with FB Messenger or with this form here, specify your invoice number (Starts with #F….), contact information, and a list of the non received items. Our customer service representatives will take care of your situation.

ADDRESS CHANGE:
If any wrong address is provided contact us as soon as possible. Unfortunately, we can NOT guarantee that this modification can be made within in any certain time frame but we will do our best to locate your order and make the address change.

If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you with the carriers contact information you need.

If in case the package is undeliverable, or the address is incorrect and the package is returned to sender, the customer will have the choice to either reorder their original item or they can receive a gift card in the value of the item that is undelivered.

Please verify if you received more than one shipping confirmation email. Different items can come from different warehouses and in separate packages. So you might receive more than one package if you ordered several items. In this case, you should have received several emails with different tracking codes for you to follow your packages.

If an item was missing on the box, we will send you a new item as soon as possible.

How do I make a claim?

You must notify us about any missing items within seven (7) days of delivery.Contact us with the invoice number (Starts with #F….), contact information, and a list of missing items.Please send us the picture of the package where there is a description of what was in the box.Once we have received the claim from you, along with the package image, our customer representative will inspect your order and contact you and  a new product will be sent to you.

We have warehouses around the world (US, Asia and Europe) and we’re happy to tell you that we provide worldwide shipping. We have a low rate delivery fee starting at 0€.

ORDER CHANGES

If you just passed your order, contact us, we will try our best to locate your order and make the changes. Once you pass your order, we have an automated system that helps us ship your order in less than 24h. Because of that short delay, it is impossible for us to make any changes on your order.

In this case, we suggest to order another item with the right color, and while you receive the first one, just send it back to us and we will refund you the product value. We do not refund the shipping cost.

If you have only received part of your order, or a package not meant for you, we will gladly re-ship your missing items, free of charge. Please contact us, our customer agents will resolve the issue for you.

If any wrong address is provided contact us with FB Messenger or with this form here as soon as possible. We will do our best to locate your order and make the address change.

If your package is already shipped or processed by warehouse, we'll have to wait until the parcel get in the process of being returned to sender by the carrier company. We will then send you a new one to your new address

If you just passed your order,contact us with FB Messenger or with the contact us form , we will try our best to locate your order and make the cancellation. Once you pass your order, we have an automated system that helps us ship your order in less than 24h. For that reason, it is almost impossible for us to process a cancellation in time. Please note that there is a $4.95 cancellation fee for refund system transactions.

If we were unable to cancel your order, while the product arrives, you have seven days to send it back to us for a refund. We will refund the product value, without the shipping fees. Contact us with FB Messenger or with the contact us form for return procedure. Please note that some restrictions apply to final sales and some products for hygiene reasons or for customized products

Please contact by FB Messenger or with this form here for return and exchange information.

All our information can also be found under Policies and Returns, above.

POLICIES AND RETURNS

We only ship new products with brand new packaging.

If a damaged item is received due to rough delivery, we not liable for these damages, claims can be made with the carrier company.

You can contact us with FB Messenger or with this form here to for more information.

Any refused or unclaimed packages will be charged all actual shipping costs.

Shipping carriers charge for both to and return shipments.

In the case of wrong size or color received we will send you the right item again and you can keep the one we first sent to you.

Please contact customer service via e-mail within five seven (7) days of delivery and provide the nature of the mistake. Any claims made after seven (7) days will NOT be accepted. Our excellent customer care team will work with you to resolve the situation.

How do I make a claim?

For a fast request processing, please follow these 4 easy steps:

You must notify us about mistaken items within seven (7) days of delivery.Contact us with the invoice number , contact information, and a list of mistaken items.For each mistaken item you must submit a photo of items to our contact center. Describe if it is a color or size issue that has occurred.Once we have received the claim from you, along with the product images or videos, our customer representative will inspect your order and contact you and  a new product will be sent to you to replace the wrong ones.

All our orders are processed and shipped within 24 to 48 hours, but we do not have any control on customs delays, holidays or on shipping companies’ logistics management.

Please note that countries customs can delay packages by many weeks, and we do not have any control on your local customs laws or delays.

While contacting contact us with FB Messenger or with this form here, specify your invoice number, contact information, and a list of the non received items. Our customer service representatives will take care of your situation.

ADDRESS CHANGE:
If any wrong address is provided contact us as soon as possible. Unfortunately, we can NOT guarantee that this modification can be made within in any certain time frame but we will do our best to locate your order and make the address change.

If your package is already shipped or processed by warehouse (we have a really fast order processing) any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you with the carriers contact information you need.

If in case the package is undeliverable, or the address is incorrect and the package is returned to sender, the customer will have the choice to either reorder their original item or they can receive a gift card in the value of the item that is undelivered.

All transactions are charged in EURO.

Our websites are equipped with up to date currency converters to help you understand the approximate exchange rate to other currencies.

We are not responsible for any customs, duties, or import fees/taxes.

Items are shipped as gifts with a value of (5$ – 15$), there should be no taxes to pay.

However, in the event where the item is held by customs you will need to clear the customs charges.

No refund will be provided for items held at your local customs office.

Most countries allow residents to receive gifts without tax.

Buyers are responsible for any tax or charges applied by local authorities.

If you receive of a defective or incorrect item sent to you, a replacement can be sent if you are able to contact us within the first 120 days of receiving your order. Our agents will guide you through the exchange / return process.

If your discount did not apply, please check the list below:

1. Only 1 discount is allowed per order, check that you are only attempting to use
2. Ensure that the code isn’t expired or input improperly.
3. Certain codes require a minimum purchase or specific product to be ordered before being accepted, if you’re not sure – contact us with FB Messenger or with this form here .

Be on the lookout on our websites for special promotions or through our emails!

We are always excited for the chance to please our customers!

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